TERMS AND CONDITIONS
AIROBIZZ TRAVELS
1. Introduction
Welcome to AIROBIZZ TRAVELS (“we,” “our,” “us,” or the “Company”). We are an online travel agency providing inbound and outbound tour packages, customized holidays, hotel bookings, sightseeing experiences, airport transfers, and other travel-related services.
These Terms and Conditions govern your access to and use of our website, services, travel packages, and booking facilities. By using our website, requesting a quotation, or making a booking through us, you agree to these Terms and Conditions.
If you do not agree with these terms, please refrain from using our website or booking our services.
2. Our Services
AIROBIZZ TRAVELS offers travel planning and booking assistance for individuals, families, couples, and groups.
Our services may include:
Inbound tour packages for travelers visiting India from the United States and Canada.
Outbound international holiday packages to Dubai, Thailand, the Maldives, Vietnam, and other destinations.
Customized holiday itineraries and sightseeing tours.
Hotel and accommodation reservations.
Airport transfers and local transportation.
Guided tours, activities, and selected travel experiences.
The availability of these services depends on the destination, travel dates, supplier availability, and applicable travel regulations.
3. Booking and Confirmation
All booking requests are subject to availability, supplier confirmation, and payment requirements.
Submitting an inquiry or receiving a quotation does not constitute a confirmed booking.
A booking will be considered confirmed only after the applicable payment requirements have been fulfilled and written confirmation has been issued by AIROBIZZ TRAVELS or the relevant service provider.
Customers are responsible for reviewing their itinerary, travel dates, passenger details, accommodation arrangements, inclusions, exclusions, and other booking information before confirming a reservation.
Any errors should be reported immediately.
4. Pricing and Payments
All prices quoted by AIROBIZZ TRAVELS are subject to availability and may change before booking confirmation.
Unless expressly stated otherwise, quotations may exclude international or domestic airfare, visa fees, travel insurance, personal expenses, meals, optional activities, local taxes, tourist taxes, tips, and other expenses not specifically listed as inclusions.
Payment schedules, accepted payment methods, currency, applicable taxes, and any additional charges will be communicated during the booking process.
A booking may be cancelled or released by the relevant supplier if payment is not received within the specified deadline.
Additional charges resulting from customer-requested changes or supplier-imposed fees may apply.
5. Changes to Bookings
Customers wishing to modify confirmed bookings must contact AIROBIZZ TRAVELS as soon as possible.
Changes to travel dates, passenger names, destinations, accommodation, transportation, or other arrangements are subject to availability and the applicable policies of airlines, hotels, tour operators, and other suppliers.
Amendment fees, fare differences, cancellation charges, or other costs may apply.
AIROBIZZ TRAVELS cannot guarantee that requested changes will be accepted by third-party suppliers.
6. Cancellation and Refund Policy
Cancellation requests must be submitted in writing through the contact details provided on our website or in the booking confirmation.
Cancellation charges will depend on the applicable terms of the airline, hotel, tour operator, activity provider, or other supplier, as well as the time remaining before departure.
Certain bookings, promotional offers, special fares, and advance-purchase arrangements may be non-refundable or subject to substantial cancellation charges.
Any eligible refund will be processed after confirmation of the refundable amount by the relevant supplier and in accordance with the applicable payment and refund terms.
Processing times may vary depending on the supplier, bank, payment provider, and payment method.
Service fees, administrative charges, and other disclosed non-refundable charges may be deducted where legally permitted.
If AIROBIZZ TRAVELS cancels a service directly under its control, we will inform the affected customer and explain the available options in accordance with the applicable booking terms and law.
Nothing in this section excludes any refund or other rights that cannot legally be excluded.
7. Passports, Visas, and Travel Documents
Customers are responsible for ensuring that they possess valid passports, visas, permits, and other documents required for their journey.
Visa and entry requirements vary by nationality, destination, transit country, and purpose of travel. Travelers should verify the latest requirements with the relevant embassy, consulate, or official government authority before departure.
AIROBIZZ TRAVELS may provide general travel information or visa assistance where offered, but unless expressly agreed in writing, we do not guarantee visa approval, entry permission, or immigration clearance.
We are not responsible for denied boarding, denied entry, missed travel, or additional expenses arising from invalid or insufficient travel documents, subject to applicable law.
8. Travel Insurance
We strongly recommend that all travelers obtain suitable travel insurance before departure.
Coverage should be considered for medical emergencies, trip cancellation or interruption, baggage loss, personal liability, and other relevant travel risks.
Unless expressly included in a confirmed package, travel insurance is not included in our services.
Customers are responsible for reviewing the policy terms, exclusions, coverage limits, and eligibility requirements of their chosen insurance provider.
9. Third-Party Service Providers
Some travel services are supplied by independent third parties, including airlines, hotels, resorts, transport operators, tour guides, activity providers, and travel insurance companies.
Such services are subject to the respective providers' terms, conditions, availability, and operating policies.
AIROBIZZ TRAVELS will make reasonable efforts to coordinate the services included in a confirmed booking. However, we do not control the independent operations of third-party providers.
Where a third party fails to deliver a service, we will assist customers with communication and resolution where reasonably possible, subject to our contractual obligations and applicable law.
Nothing in these terms removes any responsibility that applicable law places directly on AIROBIZZ TRAVELS.
10. Travel Disruptions and Force Majeure
Travel arrangements may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, epidemics, pandemics, political unrest, government restrictions, strikes, transport disruptions, security incidents, and other unforeseen events.
Where such circumstances affect a booking, we will make reasonable efforts to communicate relevant information and assist with available alternatives, rescheduling, or refund requests under the applicable supplier policies and legal requirements.
Additional costs may arise from changes or disruptions and will be communicated where reasonably possible.
11. Customer Responsibilities
Customers agree to:
Provide accurate passenger, contact, and travel information.
Make payments within the agreed deadlines.
Follow applicable immigration, customs, safety, and local laws.
Respect the rules and policies of hotels, airlines, tour operators, and other service providers.
Arrive at airports, meeting points, and departure locations on time.
Inform us of relevant accessibility requirements or special requests before booking.
AIROBIZZ TRAVELS cannot guarantee special requests unless they are expressly confirmed in writing.
12. Website Use and Intellectual Property
All website content, including text, branding, logos, graphics, photographs, design elements, and other materials owned by or licensed to AIROBIZZ TRAVELS, is protected by applicable intellectual property laws.
Visitors may use the website for lawful personal travel research and booking inquiries.
No website content may be copied, reproduced, republished, distributed, or commercially exploited without prior written permission, except where permitted by law.
Users must not misuse the website, attempt unauthorized access, submit fraudulent inquiries, or engage in activities that interfere with its operation or security.
13. Privacy and Personal Information
AIROBIZZ TRAVELS may collect personal information necessary to respond to inquiries, prepare quotations, manage bookings, process payments, and provide travel services.
Personal information may be shared with relevant service providers, payment processors, or other parties when reasonably necessary to fulfil a booking or meet legal obligations.
We will handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Customers should review our Privacy Policy for further details regarding the collection, use, storage, disclosure, and protection of their information.
14. Limitation of Liability
To the extent permitted by applicable law, AIROBIZZ TRAVELS will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, including third-party service disruptions, travel delays, missed connections, or changes to travel arrangements.
Our liability, where applicable, will be determined by the nature of the service provided, our contractual obligations, the circumstances of the claim, and the laws governing the booking.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, negligence where such liability cannot legally be excluded, or any other liability that cannot be limited under applicable law.
15. Complaints and Customer Support
If you experience a problem with a booking or travel service, please contact AIROBIZZ TRAVELS promptly and provide your booking reference and relevant details.
We will make reasonable efforts to review the matter and assist in finding an appropriate resolution.
Where a complaint concerns a third-party provider, resolution may depend on that provider's investigation and policies.
16. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by the laws applicable to AIROBIZZ TRAVELS and the relevant booking, subject to any mandatory consumer protection laws that apply to the customer or transaction.
The parties will attempt to resolve disputes through good-faith communication before pursuing formal legal remedies.
Any jurisdiction or dispute resolution provision will apply only to the extent permitted by applicable law.
17. Amendments to These Terms
AIROBIZZ TRAVELS reserves the right to update these Terms and Conditions from time to time.
Updated terms will be published on our website with a revised effective date. Changes will apply as permitted by applicable law and will not override existing contractual or statutory rights.
Customers should review this page periodically for updates.
18. Contact Information
For booking inquiries, cancellations, amendments, complaints, or questions regarding these Terms and Conditions, please contact:
AIROBIZZ TRAVELS
Website: www.airobizztravels.com
Email: support@airobizztravels.com
By using our website or making a booking, you acknowledge that you have read and understood these Terms and Conditions.