PRIVACY POLICY

AIROBIZZ TRAVELS

1. Introduction

Welcome to AIROBIZZ TRAVELS (“we,” “our,” “us,” or the “Company”).

AIROBIZZ TRAVELS is an online travel agency providing inbound and outbound tour packages, customized holidays, hotel reservations, sightseeing tours, airport transfers, and other travel-related services.

We respect your privacy and are committed to protecting the personal information you share with us through our website, inquiry forms, booking services, email, telephone, and other communication channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or use our services.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy, subject to any consent required by applicable law.

2. Information We Collect

Depending on the services you request, we may collect the following categories of information.

A. Personal Information

  • Full name and title.

  • Email address.

  • Telephone number and WhatsApp contact details.

  • Country of residence and nationality, where relevant.

  • Billing details and business contact information, where applicable.

B. Travel Information

To prepare quotations and arrange travel services, we may collect:

  • Preferred destination and travel dates.

  • Number of travelers and room preferences.

  • Passport information or identification details when required for a booking.

  • Flight, hotel, transfer, and tour preferences.

  • Special requests or accessibility requirements that you choose to share.

Please provide only the information necessary for your inquiry or booking.

C. Payment Information

When you make a payment, we or our payment service providers may process information required to complete the transaction, such as payment status, transaction reference, billing details, and other necessary payment information.

Where payments are handled by a third-party payment processor, your payment information may be subject to that provider's privacy and security policies.

We do not intentionally collect or store full payment card details on our own systems unless expressly stated and handled in accordance with applicable security requirements.

D. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address and approximate location derived from it.

  • Browser type and device information.

  • Operating system and website usage data.

  • Pages visited, referring websites, and interactions with our website.

  • Cookies and similar technologies, where used.

3. How We Use Your Information

AIROBIZZ TRAVELS may use your personal information to:

  • Respond to travel inquiries and quotation requests.

  • Prepare personalized itineraries and holiday packages.

  • Process, manage, and confirm bookings.

  • Coordinate reservations with hotels, airlines, tour operators, transport providers, and other relevant suppliers.

  • Process payments, refunds, and booking amendments.

  • Communicate booking confirmations, itinerary updates, and important travel information.

  • Provide customer support and resolve complaints.

  • Improve our website, services, and customer experience.

  • Detect and prevent fraud, unauthorized activity, and security incidents.

  • Comply with applicable legal, tax, accounting, and regulatory obligations.

  • Send promotional communications where permitted by law and, where required, with your consent.

We use personal information only for appropriate purposes and in accordance with applicable law.

4. Sharing of Personal Information

We may share relevant information with the following categories of recipients when reasonably necessary for the purposes described in this policy.

A. Travel Service Providers

Information may be shared with airlines, hotels, resorts, tour operators, local guides, transport companies, activity providers, and other suppliers involved in fulfilling your booking.

B. Payment Providers

Payment-related information may be shared with payment gateways, banks, financial institutions, and payment processors to facilitate transactions, refunds, and fraud prevention.

C. Technology and Business Service Providers

We may use website hosting companies, booking platforms, customer support tools, email service providers, analytics providers, and other service providers to operate our business.

D. Legal and Regulatory Authorities

We may disclose information when required by law, court order, lawful government request, or to protect our legal rights and the safety of our customers or others.

E. Business Transfers

If our business is reorganized, merged, sold, or transferred, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

We do not sell personal information to third parties in exchange for money. Any sharing of information for advertising or analytics purposes will be handled in accordance with applicable law and relevant consent requirements.

5. International Transfers of Information

Because AIROBIZZ TRAVELS arranges international travel, your information may need to be shared with service providers located in India or other countries, including the destination countries relevant to your booking.

Different countries may have different data protection laws.

Where required, we will take appropriate steps to ensure that international transfers of personal information comply with applicable legal requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve the user experience.

Depending on the tools used on our website, cookies may include:

  • Essential cookies: Required for basic website operation and security.

  • Preference cookies: Used to remember certain user settings.

  • Analytics cookies: Used to understand website usage and performance.

  • Advertising cookies: Used where applicable to measure or personalize advertising.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings or through a cookie preference tool available on our website. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, maintaining booking records, resolving disputes, complying with legal obligations, and enforcing agreements.

Retention periods may vary depending on the type of information, the nature of the booking, applicable laws, and legitimate business requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal retention requirements.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, secure service providers, appropriate administrative safeguards, and secure communication practices.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.

9. Your Privacy Rights

Depending on your location and the laws applicable to your information, you may have rights to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Object to or request restrictions on certain processing activities.

  • Opt out of marketing communications.

  • Request a copy of certain information in a portable format.

  • Lodge a complaint with a relevant data protection authority.

These rights may be subject to legal exceptions and limitations.

To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

You can unsubscribe from promotional emails by using the unsubscribe link where available or by contacting us directly. Transactional messages necessary to manage a booking may still be sent.

10. Privacy of Children

Our website and services are intended to be used by individuals who are legally able to make travel inquiries or by parents, guardians, or authorized adults acting on behalf of minors.

We do not knowingly collect children's personal information for independent marketing purposes without appropriate authorization or consent where required by law.

When information about a child is necessary for a family or group booking, it should be provided by a parent, legal guardian, or other authorized adult.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to external websites operated by airlines, hotels, payment providers, travel partners, or other third parties.

We do not control the privacy practices of these websites. When you leave our website, we encourage you to review the relevant third party's privacy policy before providing personal information.

This Privacy Policy applies to information handled by AIROBIZZ TRAVELS and does not automatically govern the practices of independent third-party websites.

12. Marketing Communications

We may send you travel offers, destination updates, package promotions, and other marketing communications where permitted by law.

Where consent is required, we will obtain it before sending such communications.

You may opt out of marketing communications at any time. Opting out of marketing will not affect service-related communications necessary for an existing inquiry or confirmed booking.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or applicable legal requirements.

The revised version will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.