CANCELLATION AND REFUND POLICY
AIROBIZZ TRAVELS
1. Introduction
At AIROBIZZ TRAVELS, we understand that travel plans may change due to personal circumstances, unforeseen events, or other reasons. This Cancellation and Refund Policy explains the terms and procedures applicable to cancellations, booking modifications, and refund requests for travel services booked through us.
This policy applies to tour packages, hotel reservations, sightseeing tours, airport transfers, customized holidays, and other travel-related services arranged by AIROBIZZ TRAVELS.
All bookings are subject to the specific terms communicated in the quotation, invoice, booking confirmation, and applicable supplier policies.
2. Booking Confirmation and Cancellation Eligibility
A booking is considered confirmed once the required payment has been received and written confirmation has been issued by AIROBIZZ TRAVELS or the relevant service provider.
Customers wishing to cancel a booking must submit their request in writing using our official email address or another designated communication channel.
The date and time at which the cancellation request is received may determine the applicable cancellation charges.
Submitting a cancellation request does not automatically guarantee a full or partial refund.
3. Customer-Initiated Cancellations
If a customer wishes to cancel a confirmed booking, cancellation charges may apply depending on the destination, travel dates, package type, services booked, and the applicable supplier policies.
Unless a different cancellation schedule is expressly stated in the confirmed quotation or booking terms, the following standard cancellation schedule may be used for eligible tour packages:
More than 30 days before departure: Cancellation charges of 10% of the total package price.
15–30 days before departure: Cancellation charges of 25% of the total package price.
7–14 days before departure: Cancellation charges of 50% of the total package price.
Less than 7 days before departure: Cancellation charges of 75% of the total package price.
No-show or cancellation on the departure date: Up to 100% of the total package price.
These percentages are proposed standard terms and must be confirmed by AIROBIZZ TRAVELS before publication. They apply only where legally permitted and where they do not conflict with the confirmed booking terms or mandatory consumer rights.
Airline tickets, non-refundable hotel bookings, special promotional offers, cruises, event tickets, and certain third-party services may have different cancellation conditions, including charges of up to 100% from the time of booking.
Where applicable, the specific cancellation terms provided at the time of booking will take precedence over the standard schedule above, subject to applicable law.
4. Refund Eligibility
Refund eligibility depends on the amount paid, the services confirmed, the timing of cancellation, and the applicable terms of the relevant service providers.
Where a refund is due, the refundable amount will be calculated after deducting applicable cancellation charges, non-refundable supplier costs, and any disclosed administrative or service fees that may lawfully be retained.
Any deductions will be subject to the confirmed booking terms and applicable law.
Certain bookings may be fully non-refundable, particularly where services have already been issued, confirmed, consumed, or purchased under non-refundable conditions.
AIROBIZZ TRAVELS will communicate the applicable refund calculation to the customer where a refund is approved.
5. Refund Processing Time
Eligible refunds will generally be initiated within 7–14 business days after the refundable amount has been confirmed and the necessary supplier approvals have been received.
The actual time for the funds to appear in the customer's account may vary depending on the payment provider, bank, card issuer, currency, and transaction method.
If a refund depends on an airline, hotel, tour operator, or another third-party provider, processing may take longer. We will make reasonable efforts to follow up with the relevant provider and keep the customer informed.
The processing period stated above is an intended service timeline and does not override any mandatory refund deadline under applicable law.
6. Cancellation by AIROBIZZ TRAVELS or a Service Provider
If AIROBIZZ TRAVELS cancels a confirmed service under its direct control, we will notify the affected customer and explain the available alternatives and any refund due under the booking terms and applicable law.
If an airline, hotel, tour operator, or other independent supplier cancels a service, available options may include:
Rescheduling the affected service, subject to availability.
Accepting an alternative service, where available and agreed.
Receiving a refund where one is due under the applicable terms or law.
We will provide reasonable assistance in communicating with the relevant supplier. Any refund entitlement will depend on the circumstances, supplier arrangements, and applicable legal requirements.
Nothing in this policy removes any refund rights or other obligations imposed by applicable law.
7. Flight Tickets and Airline Cancellations
Flight tickets may be subject to airline-specific cancellation, refund, rebooking, and name-correction rules.
Some tickets are refundable, while others may be partially refundable or entirely non-refundable. Airline penalties, fare differences, service fees, and other permitted charges may apply.
Where AIROBIZZ TRAVELS assists with a flight booking, the customer may need to wait for the airline or ticketing provider to approve and process the applicable refund.
Any airline refund will be handled in accordance with the applicable fare conditions, booking terms, and legal requirements.
8. Hotel Bookings and Accommodation
Hotel reservations are subject to the cancellation policy of the relevant hotel, resort, or accommodation provider.
Refundable reservations may qualify for a full or partial refund if cancelled within the permitted period.
Non-refundable reservations, advance-purchase offers, peak-season bookings, and special promotional rates may not qualify for a refund.
Early departures, unused nights, late arrivals, or failure to check in may result in additional charges or forfeiture of the amount paid, depending on the hotel's applicable policy.
9. Tour Packages and Customized Holidays
Customized tour packages may include multiple components, such as accommodation, transport, sightseeing, activities, guides, and transfers.
Each component may have a different cancellation policy. As a result, cancelling one part of a package may not automatically qualify the customer for a refund of the entire package.
Where possible, AIROBIZZ TRAVELS will explain any recoverable supplier costs and applicable deductions before confirming a refund amount.
Customers are encouraged to review the cancellation terms of their customized itinerary carefully before making payment.
10. Changes and Rescheduling
Customers who wish to change their travel dates, destination, passenger details, hotel, or other arrangements should contact AIROBIZZ TRAVELS as early as possible.
Changes are subject to availability and supplier approval.
Additional costs may include amendment fees, fare differences, hotel rate differences, transportation charges, and other supplier-imposed costs.
A requested change may be treated as a cancellation and a new booking if the original service cannot be amended.
11. No-Shows and Unused Services
A no-show occurs when a customer fails to arrive for a confirmed service or fails to use a booked service without following the applicable cancellation or amendment procedure.
Unless otherwise required by law or expressly stated in the booking terms, no-shows and unused services may be non-refundable.
Refunds for partially used packages, missed activities, unused hotel nights, or early departures will depend on the relevant supplier policies and applicable law.
12. Force Majeure and Unforeseen Events
Travel arrangements may be affected by circumstances beyond reasonable control, including natural disasters, severe weather, pandemics, government restrictions, political unrest, security incidents, strikes, or major transportation disruptions.
If such events affect a booking, AIROBIZZ TRAVELS will make reasonable efforts to assist customers with available rescheduling, alternative arrangements, or refund requests.
Refunds and cancellation charges will depend on the affected services, supplier policies, confirmed booking terms, and applicable law.
Customers are encouraged to obtain appropriate travel insurance to help protect against eligible unexpected travel costs.
13. How to Request a Cancellation or Refund
To request a cancellation or refund, customers should contact us using the details below and provide:
Full name of the lead traveler.
Booking reference or invoice number.
Destination and scheduled travel dates.
Services to be cancelled.
Reason for cancellation, if applicable.
Payment or transaction reference, where available.
Please do not send full payment card numbers or passwords by email or messaging services.
We may request additional information reasonably necessary to verify the booking and process the request.
Customers will receive confirmation that their request has been received, followed by an update on the applicable cancellation charges and refund eligibility.
14. Currency and Payment Method
Where possible, approved refunds will be returned to the original payment method.
If a payment was made in a foreign currency, the final amount received may differ due to exchange-rate movements, bank fees, card issuer charges, or payment provider policies.
Any deductions or charges will be applied only where permitted by the booking terms and applicable law.
15. Customer Support
For cancellation requests, refund inquiries, or assistance with an existing booking, please contact:
AIROBIZZ TRAVELS
Website: www.airobizztravels.com
Email: support@airobizztravels.com
16. Policy Updates
AIROBIZZ TRAVELS may update this Cancellation and Refund Policy from time to time.
The updated version will be published on our website with a revised effective date. Changes will apply to existing bookings only to the extent permitted by the confirmed booking terms and applicable law.
17. Applicable Terms and Consumer Rights
This policy should be read together with our Terms and Conditions, Privacy Policy, and the specific conditions provided in the customer's quotation, invoice, and booking confirmation.
If any provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.
Nothing in this policy is intended to remove consumer rights or refund protections that cannot legally be excluded.
By confirming a booking with AIROBIZZ TRAVELS, customers acknowledge that they have been given an opportunity to review the applicable cancellation and refund terms before completing their purchase.